A customer feedback survey can help you: Determine the level of customer loyalty and their repurchase intent. Acknowledge the rate of customer satisfaction and customer lifetime value. Address negative feedback to retain customers and reduce churn.

Customer feedback is important because it tells you how they feel about your business. You'll learn what they like about your offer and areas where you can improve. Without this feedback, you won't know if you satisfy the people you exist for — your customers.

A Feedback survey is a process used to identify or measure the happiness and satisfaction of different business entities or consumers. It is measured by following the products/services or the working environment of the company.

Customer feedback is a valuable tool for predicting changing market trends. It helps to understand the customer's needs and preferences and identify new growth opportunities. Customer feedback can provide information on what customers want, how they behave, and what they expect from products or services.